I've had a few situations where things are out of my hands. I understand that with most things, one should always fight for the dominant position. A few moment's ago, i couldnt see a way to stop from looking like the inferior person. the story is as follows:

I work with computers and have great relationships with my coworkers. unfortunately, i had privileges revoked due to paperwork errors of a higher echelon. I am unable to do my job without those privileges, which i have to ask to be reinstated by the people in that upper echelon. Of course I am being pressured by my supervisor to urge the upper echelons to fix my accounts, but just right now, i got a call from one of their people that pretty much just beat me down, telling me to stop annoying them, to stop emailing them, to just wait. when my supervisor asked what they called about, i simply said "they told me to stop emailing them and to wait." one of my coworkers blurted out "well if they did their job, the emails would stop."

what mindset should i have had when relaying this information. i know my face was pretty blushed. was there no other way to receive the upper echelon's call without feeling like im the one at fault?