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[Theory] Firing the customer

July 27, 2016

Recently /u/SorcererKing made a timely post about "Taking out the trash" and it got me thinking. I deal with contracts as part of my job. I sit down and hammer out a sales contract, when it's all agreed too, money changes hands, and deliverable's are met. If I do my job right, they get a product that helps them in their business and if they do their job right they give me money. I'm also in business to keep doing business with said customers. Life is easier and better all around when we are all mutually benefiting from the relationship.


Now there's deals where you don't ever care about the future relationship, buying a car, or something off craigslist, so in those cases you are only aiming to get the best value right there and then. Today, I'm talking about continuing value, farming a relationship in business and harvesting the results.


I once had a customer spend six figures with me to buy two very technical, very industry specific machines. They were customized to meet a specific market niche; this would make them very hard to sell outside of this industry. My industry delivers on terms, and in order to start a project we take 40% down. For the next step, just prior to delivery we take 50%. I call the contact I had, and no answer. I call the front desk, and they just patch me into his voicemail. After 2 weeks of run around, I call a very old contact hoping he'd pick up. He informs me that there were 'problems' and quite a few people were let go. My guy was one of them. He made some calls on my behalf and got me in contact with the person who would handle it from there.


Soon, a woman calls and informs me that they no longer needed 2 machines, and would in fact only consider 1 machine. Long story short, through a series of emails I explained, they already committed to 2 machines, already put money down for 2 machines and we expected payment in full. She was out of her league. No one realized they had actually bought the machines. finally the head engineer calls. He explains what happened, and begs me for some help.


Now I've had a good working relationship with the company for awhile. We've done a lot of repeated business, and have never had any problems. Turns out they had some legal and regulatory problems, and I got caught in the hub bub. In an effort to keep that relationship alive I worked out a good option for him. I would deliver the first machine, hold the second one, and charge him a moderate holding fee (so I could move the machine off my books). In a year they would take delivery of the second one, and improve their cash flow. Everyone was happy.


A year goes by and the machine is collecting dust, so I call up and say in polite terms "Pay me". I get a phone call and this head engineer guy starts yammering on about "oh we think we want to wait another year" and "We're trying to go public" and now all I can think is "not my problem."


He continues to impress on me that we've had a long relationship, they're gonna be a billion dollar company and the future is bright for me. I asked the guy, "If you went and had a builder build you a huge custom house, and then right before closing told him, 'hey were going to wait a year' do you think he'd wait?"


"Well no, but this is different."


"How so?"


"We need our vendors to help us in our flexibility. We need to maintain a certain cash flow, but be able to respond at a moments notice to market demand."


"Well I think that's great, but you can't tell me after the fact." I said, "I need to know so I can structure the deal that's mutually beneficial to both of us."


"Yeah well that's the deal that works for us."


And that was the point I realized he was no longer in it for mutual benefit. I stood up and fired him as a customer. "Thank you, but no thanks. I expect payment in full by weeks end."


I walked out to the front desk and asked for the CFO by name. I wasn't able to see him of course, but I left a typed letter, explaining to him that his company was reneging on a financial business deal, that I would publish this letter to the credit rating agencies and that he had over a half million dollars invested in two machines and I would sell them at auction to get my money back. Unfortunately I knew it may come to this, and had prepared ahead of time. I also sent the letter to him and their corporate council. I knew they were trying to go public, and this kind of information could severely hamper that process. I played hardball.


This customer is still not a billion dollar company, they still haven't gone public, and in fact they are a money pit. As a customer they have been put on the "Cash up front" for spare parts, and any quote for new equipment goes out to them as "Down payment and a letter of credit." In the end all they did was fuck themselves, because they have a huge investment with us, and now we wont even talk to them unless they show cash money. Machine goes down, fuck you pay me. Don't know how to fix something, fuck you pay me. They threaten me with 'We're gonna switch to [a competitor]!', so I told them 'Cool, here's their number. Good luck!'


The moral of the story is this company tried to abuse the relationship based on the past. Unfortunately it became apparent they treated me like I was Home Depot and could walk down the street to Lowes; they forgot how much they had at stake. They thought I had way more at stake then they did and tried to hold me over the coals for it. In fact all they did was emphasize they were costing me more than they were providing me in value.


Time and time again I hear the same story in marriages. People forget that it's a mutually beneficial contract, that is and should be based on right now. Just because a woman pops out a couple of fuck trophies doesn't mean she gets to take the rest of her life off. Or if she gets fat and decides you should "love her for all her faults."


In fact this is the biggest fault of the blue pill I see. Time and time again, we get a fat lazy fuck with the emotional maturity of a 5 year old boy who comes here and lays it all out. "Why won't she just shut up and fuck me? Why doesn't she respect me?" Frankly he's lucky it's so hard to get out of marriage in this regard . Because if it was a business contract, he surely would have been terminated for not meeting his terms. Marriage is still, and always be a business relationship. You supply the awesome, she supplies the intimacy. Your the vendor, she's the customer. Your product is being a high-value male, she in turn pays you in the currency she has, emotional and physical commitment. Once either of those are not being met, the relationship has to be reevaluated.


I have a friend who spews out shit like, "She deserves it." and "She won't let me" and "the customer is always right". He's beta bluepill through and through and just doesn't realize, it's time to fire the customer. His wife is low quality, and treats him like another pet in the house. Just something to be fed and cleaned up after. As a vendor, he's failed and turned into a fat fuck who wallows around the house looking for mommies validation. It kills me, but here they are just going through the motions because "Well that's the deal. The customer is always right!"


Now not every relationship you're in needs to be mutually beneficial. You don't have to send Christmas cards to the guy you bought a car from. Black nights choose to only have self beneficial relationships, but in terms of an LTR that's either unsustainable or inviting crazy; not really for MRP. In terms of redpill you need to ask yourself, what am I selling and what are they buying? Is this good for both of us? Every relationship from friends, mom and dad to your wife you need to evaluate for value. If you're not better off, it's time to renegotiate, or fire the customer.

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Post Information
Title [Theory] Firing the customer
Author UEMcGill
Upvotes 90
Comments 34
Date July 27, 2016 3:27 PM UTC (6 years ago)
Subreddit /r/MarriedRedPill
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