The penalties that cost get points were all results of her own stupidity. Violation #1: coaching -> warning Violation #2: smashing her racquet -> lost point Violation #3: verbal abuse of the referee -> lost game The next violation would have meant losing the match. This is the required progression with code violations.
The statement they read said that there were men's only hours too and sessions for disabled customers as well. If that's true, I think he's a hypocrite.
