I found it, and I replied to you with the answer my friend. I don't fully get how reddit works, to be honest. But yes, that is pretty much the story. Al Wilson-the snake was the song by the way.
To be fair, if you are paying for a service, you are within your rights to want redress if that service isn't provided. Needing to pay for this service suggests you have some serious personal problems, but that's by the by.
