Hey i'm going to abuse my moderator status for the time being to send out a PSA about how absolute shit Logitech is. Never EVER purchase any goods or services from them. I have never had a good experience with any Logitech products in my life and honestly pretty much all of them break entirely way too quickly due to their crap manufacturing and engineering. Do not waste your time or money on Logitech and instead go purchase actual good products from an actual good brand. Hell you'd might as well just buy some knockoff walmart brand crap instead of Logitech.

If you'd like to hear my story and rant read on otherwise that was the PSA.

I purchased a Logitech K830 a little bit ago and from the moment I got it, it had this awful annoying high pitched noise coming from it when ever the LED's were on low. I dealt with it because I didn't care too much but finally last week I had enough and started to look into it. It seems Logitech has a habit of producing keyboards with faulty LED circuits that make quite a lot of noise. It's actually astounding how they don't care about their products or their customers.

I called up Logitech as the company advertises they offer a 1 year limited warranty i/e if you break it it's on you but if it's broken for some reason it's on them, and got a hold of someone after 30 minutes of attempting. The person on the phone asked me a bunch of questions many of which were irrelevant. He asked me for the serial number to register the keyboard on my account even though I already registered it. After I described the issue the person named Nikki said I needed to send them a video of the keyboard and the problem while also having a piece of paper with my request code written on it visible in the video. I also needed to reply to an email he was going to send me and answer all the questions on it which included a bunch of my information as well as a copy of the receipt.

Right away I said the video probably won't help any as it's a high pitched noise and I wasn't sure my camera on my phone would even be able to pick it up. He was insistent I record the video and so i did. I had to have the video very short as I'm limited to 25mb in email thanks to Logitech not having any way to send them files any other way than email. Video recordings are extremely large and so I could only take about 4 seconds of video before it blew past that 25mb size limit. I sent the video and even though you can see request code, the keyboard, and hear the high pitched noise I got a call back saying I needed to send another video but longer. I again reiterated how I can't send long videos because of the file size limitation in email and he just said that other people have sent longer videos so I just have to figure it out. I was also told not to move the camera at all even though the only way to hear the noise is by getting the camera up very close to the keyboard.

After telling Nikki that I would send in another video that was longer he then went on to say that I also needed to record my computer's desktop as well which is a massive violation of privacy to me since there is 0 reason what so ever to let logitech see what was on my desktop in order for them to honor a warranty request. He didn't care that I questioned it and also didn't understand the logistical fucking problem that comes up when he stipulated that I cannot move the camera but also must somehow show my computer's desktop monitor in the video which....is in a different part of my room and would require me to move the fucking camera. He just smugly said that if I wouldn't show him what he demanded of me then he will deny the warranty request and close out my ticket. What a fucking piece of shit.

I sent another video and this time was much longer as I found out how to greatly decrease the quality and size of video files on my phone. However I got another email from Nikki asked for ANOTHER FUCKING VIDEO as he couldn't see the video somehow(this may be possible as I had used a few setting changes in my recording to decrease the size of the file). I recorded 3 more god damn mother fucking videos of this shit ass keyboard and finally this douchebag cunt ass fuck accepted the videos and said he'd let me know what his higher ups say.

Lo and fucking behold I get another email today from Nikki asking for MORE FUCKING VIDEOS as SOMEHOW these lazy greedy fuck nuts could not hear the high pitched clearly audible noise in all the videos I sent. At this point I'm pretty pissed off at all the hoops I've had to jump through to deal with this shit. I sent 2 more videos in which you can absolutely hear the high pitched noise in and told them they need to have their speakers ON and volume turned up to hear audio.

That was the straw that broke the camels back and so now I am here ranting to all you sick fuckers in the hopes that none of you ever have to deal with this kind of bullshit and so Logitech won't be able to scam any of you either by advertising a warranty they obviously have no intention of ever honoring.