her you been in since 930 with 59 loans in bureau approved, wos, and contract signed, and only 2 outbound calls

me [10:50 AM] im going through the contract signed as we agreed last time top to bottom

her [10:51 AM] okay, try to get your calls out the way now b4 it gets busy, it's friday & we usually get a bunch of refi's

me [10:51 AM] no problem!

Her [10:53 AM] APP-0002077581- employer does not match- you reviewed it but no note or indication a PS is needed

me [10:54 AM] his name is on the dd though

her [10:54 AM] what? that does not matter

me [10:54 AM] the dd going into the account shows his first and last name i was told otherwise by ernesto when i notated it before, he messaged me that i was doing it wrong and now you are telling me that im doing it wrong by doing it his way i have the messages if youd like to see them

her [11:11 AM] hey,

her [11:12 AM] name does not match per above comment you made

me [11:12 AM] yea i saw that but still

her [11:12 AM] then why did you say if name matches you don't need stub?

me [11:12 AM] do we need or dont we need?

her [11:13 AM] you were right on that , but name does not match in this case so again, to my point, you should have asked for PS this would be an unnecessary kickback on your part if it got sent to UW

me [11:14 AM] i understand thought his name was brendon, but i always do as you told me to double and triple check loans before sending it down

her [11:16 AM] Please pay more attention to small details because an LA who would look at the app would think a sig was all that was needed & then you would get a kickback if it was sent to UW & that's what we are trying to avoid especially on a Friday especially when UW has been slammed and kicking loans back left & right

me [11:16 AM] ill do my best her [11:17 AM] please update the App I don't see that you updated it

me [11:18 AM] i was on a call helping a cst do the ibv ill do it now

her [11:18 AM] you been processing for 5 min ty i don't want you to forget about the loan

me[11:19 AM] i am mr. forgetful sometimes :disappointed:

her [11:19 AM] APP-0002077580 --IL refi, you sent an email that SS is needed but I don't see any notes regarding a PS needed or any emails regarding a PS needed

me[11:20 AM] let me take a look

Her[11:20 AM] APP-0002077570 cecily is reviewing your app, where is today's SS of today's payment???????????????????

me [11:24 AM] i will call her

her [11:24 AM] I'm just wondering? please help us avoid unnecessary kickbacks

me[11:25 AM] ok

me [11:49 AM] quick question im seeing you are taking the loans out of my name and giving them to other people when we are slammed, like we were last night and had to keep the ibvs going, am i not supposed to put them in my name?

Her [11:52 AM] there are no notes so I can reassign them and I am doing this now as we type too this was an expectation that has been set for a while nothing new, we do this to everyone

Me [11:54 AM] so i should stay after ten to work them? i can def do that

Her[11:54 AM] to your defense, you were working your contract signed per our convo so i was looking to see if you were really working them and I came across a bunch of these apps with no notes so I am giving them away yesterday's numbers says you did 2738, the lowest out the group

Me [11:56 AM] i was at 4k yesterday Her [11:56 AM] that is very low for such high volume we have a high call volume and app volume and if you can't handle it I will help you by reassigning them

Me[11:57 AM] very high voume of ibvs yesterday, so i put some in my name and thought id have a chance to work them this morning

Her [11:57 AM] why didn't you? it's 12 and there are no notes

Me[11:57 AM] we were slammed and had like 5 people Her [11:57 AM] okay fine, you were slammed so I should leave them in your name? and let them sit there and let other ppl work them for you?

Me [11:58 AM] each person got 6 loans per turn which never happens Her [11:58 AM] and you get credit? I can't do that there are rules

Me[11:58 AM] no i understand, ill stay after and make sure they are notated correctly of course

Her[11:59 AM] but that's not really the point the point is, you logged in at 930, it's 12PM right now, and you have apps in contract signed w/ no notes, but to your defense you were working the contract signed first, that's why you didn't make more than 2 manual dials

Me [12:00 PM] all the calls were made yesterday and each app was notated though, not sure why I closed only 4k but i was in for half a day it usually evens out by the end of the week right?

Her [12:01 PM] if 1 person has to follow the rules, then everyone should if there are no notes I can reassign them that's it. The OB team just complained that they are working your loans that have no notes on them This falls on me, and we have had this convo more than once. about you notating your apps & calling your customers you do good for a few days then you fall back off i don't have as much time as i'd like to go through everyones loans everyday

Me[12:03 PM] yea i know Her[12:03 PM] this is old Ivan and it's concerning Me[12:05 PM] I will take care of this

Her [12:06 PM] I don't think you should be allowed to give yourself apps in the after hours shift and I think you need to come in 3x a week

Me[12:06 PM]

I cant handle being 8 hours in that loud environment my voice is gone by the end of the day

Her [12:08 PM] APP-0002074935-- was assigned to you, you haven't touched it, someone else did the OB call-- your just making me do more work after we talked about this specifically after I had taken all your apps what time are you logging off at? APP-0002073204 assigned yesterday at 357 and no notes

Me[12:10 PM] im not really sure what to do right now as i am really stressed out im not feeling well

Her[12:11 PM] okay

Me [12:12 PM] i think i need to go to the hospital i have to go