Yesterday I had an encounter with an extremely angry customer who screamed his head off at me because his food was taking too long.
I handled it as professionally as I could, giving him a refund yada yada here’s your money back. But I was nervous as hell throughout the encounter. Albeit it was one of my first times encountering someone screaming at me and I’m certain there will be many more.
How do I develop thicker skin and learn to stand my ground? I’m not looking to fight these types of people or anything I’m just wondering how to be less intimidated by someone screaming at me.
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