Hello. I made this post as I am looking for some guidance on what my options are relative to my current situation career-wise, I would greatly appreciate any kind of useful input related to this as I am totally lost in this world.

As a background, I am a 24 years old male from the eastern part of Europe, with a degree in English/German literature, currently working in an English based customer service job. All my damn life up to a recent point was spent playing video games and neglecting pretty much everything about myself. I have gotten this degreee literally just to get by some more years in my life and the one valuable thing I could have gotten out of it, which was to learn German language in a proper manner, I haven’t. So, strictly on paper, at this time the only valuable skill I have is just my ability to speak English the way I do and nothing extra at all.

There’s been this period lately at work which was so nasty that I was just left completely burned out. Our workload increased to insane levels throughout April and May and it coincided with a period during which I decided to work overtime hours. At that time I didn’t give it too much thought, but suddenly I just felt like I couldn’t take it anymore, I feel that my attitude towards the job itself has ireversibly shifted for the worse.

I just dread the mere thought of getting to work at it and altough we find ourselves in a fluctuating period right now, where we have some days where it gets better with the work volume, I can’t seem to shake that feeling off. Which, in turn, has made me lately wonder about what I am going to do with my life. And that’s where it struck me the hardest: I couldn’t find an answer. Although I thought of myself as a resilient person, I found myself resorting to alcohol throughout those months just to cope with this fact, I was just drinking 4-5 cans a day to make those thoughts drift away. But I realized I was going a path I would never want to go down on, so I stopped that dead in its tracks.

It’s at this point in time where I realized a few things. How much time I have wasted playing video games whenever I could and how I am now paying the price for it. I don’t want to stress myself out working in customer service forever and I definitely want to create a better situation for myself, in a job I am going to enjoy doing, but I don’t know where to start and what to look for next. I am only kindly asking for some guidance in finding a starting point, because I am as lost as a kid. I don’t know whom to talk to about this and where to do some proper research.

Video games have eaten that much out of me and my time, my life has been just about them and nothing else. But I want to change that and turn my life around. I have left that sad period behind and I just feel that I am in the right state of mind to get it done, in whatever manner I can.