So, I'm shopping around for a general practice doctor last week. I make an appointment for today, put in the paperwork at work to take half a day off.

They call me this morning stating the doctor is out today. I've been looking forward to finally see a doctor all week, and it's a bust. They want to reschedule for tomorrow. Nice-guy me says okay. Realizing this inconveniences my work schedule, and I need to stand up for myself, I call back and tell them to cancel it.

I being the customer am able to simply walk-away. She's not the only doctor in town.

Is this putting TRP principles to work IRL?