One of the biggest takeaways of reading the book so far was to smile, be genuinely interested, appreciate and more importantly listen. The latter is something that really struck home for me after testing, I always get stuck in my head wondering what to say but you'd be actually surprised at how much people want to talk about themselves.

A gent whom I've know for a long time but hardly spoken to had come back from a bike ride and of course I was intrigued and asked how it went, and it was staggered almost brief answers initially, he probably thought I was gonna ask out of pleasantries and be on my way, but no I asked follow up questions and sat in the discomfort that is conversational pause. after this, we spoke for a strong 10-15 minutes and he went ahead and showed me his progress. Does work people, give it a try if you already haven't!