I was just checking out and reading this blogpost and this part caught my eye:

Reward good behavior intermittently, punish bad behavior promptly.

It really seems like a area I could improve on. When I call someone out on their shitty behavior (such as not respecting my time) It doesnt always come out as I'd like it to. Can any of you give personal insight on what tactics you used for this and if you saw any results?