Dealing with difficult female clients

drallcom3 · 2014-07-24T14:14:10+00:00

You're a tech support bitch, so the only thing you can do is to bend over and ask for more.

niczar · 2014-07-24T14:40:54+00:00

Read basic manipulation stuff. "How to make friends and influence people."

Pace & lead: retell what people tell you. Acknowledge their frustration. Then lead them where you want them to go.

"It's not wokring blah blah"

"So your Mac is not working, I understand that must be frustrating. How long has this been a problem? ... Ok now I'm going to need you to help me understand what's going on. ... Ok from what you're telling me, this could be an issue with your internet connection. Do you know who your internet provider is? Good. Do you know their hotline number? It should probably be listed on your last invoice. Yes that's it. Now the fastest way for us to solve this problem would be to contact that number so that we can definitely rule out an internet problem, is that something you could do? I recommend you keep the invoice around so that you have your subscriber number, for reference. Please call us back as soon as you possible if that doesn't fix the problem."

Alexander_de_Laurent · 2014-07-24T14:39:50+00:00

Both comments below are right, although one is a tad more blunt than the other.

Trust me, when it comes to earning money, you do what it takes to get those duckets. Trust me, we all go through stupid client cunts. I work in law and I cannot tell you how many borderline retarded questions (and I'm not using that like slang, I actually mean that those questions border on the type that someone with a learning disability would ask) and irritated clients we get.

Shit, sometimes the opponent's counsel, thinking he's hot shit will call me up and try to jam some legal bullshit down my throat, hoping that I would buy it and give in to him.

Now here's the key part. The two examples above, clients and opposing counsel, get very different treatment.

Clients will get all my time, all my attention, and a smile on my face... after all, they pay me so they can ask all the simple questions they want, and I will never tell them that most of those questions can be googled or figured out with common sense. BUT, they pay me so who am I to tell them to stop? If anything, after work, I go to a bar with my co-workers and friends and we share our stories of angry/confused clients. Yes, lawyers shit talk about all of the dumb shit you say.

As for opposing counsel, he's not paying me shit. Sometimes, he's working on a settlement and if he's putting in the effort, I'll give him the time of day. But at first sign of anger or an attempt to belittle me, I either hang up or tell him to go fuck himself, literally, verbatim. You know why? Because he doesn't pay me.

bicepsblastingstud · 2014-07-24T13:47:27+00:00

To a certain degree, you're just going to have to take it. You're tech support, my friend, not a high-paid consultant or something.

davzd · 2014-07-24T16:56:00+00:00

"I'm sorry this is ruining your week. Hopefully you have some other hobbies to entertain yourself while my team and I work to get everything up and running as it should be."

Title	Dealing with difficult female clients
Author	neio
Upvotes	5
Comments	11
Date	July 24, 2014 9:57 AM UTC (12 years ago)
Subreddit	Posted in /r/askTRP
Original Link	https://old.reddit.com/r/asktrp/comments/2bkyr7/dealing_with_difficult_female_clients/
Archive Link	https://theredarchive.com/r/askTRP/dealing-with-difficult-female-clients.140897 https://theredarchive.com/post/140897

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