I commute three hours to work due to my epilepsy since I’m not able to drive. This morning my card was declined so I had to go reload it. The machines at my station glitched twice. I had to to run to the next pay station which was at the end of the other station and the bus was leaving in less than ten minutes. The driver apparently told me that he tried to help me, but I ran away and called me a con artist. Both machines were glitching and I managed to load my fund through my phone, by then, my metro pass was frozen. He called me scam artist and know that “people like me” purposefully like to do this to get a free ride. I tried to explain to him that both machines were frozen, but he said, “ I don’t believe you “ and was prepared to leave me stranded in the middle of nowhere at 8:30 am. Thankfully, I when I checked the balance on my card again, and my metro pass worked again.

I have tried filing a complaint, but I assume this is going to be “buried under paperwork”. When I went home, the place was heavily guarded with spare inspectors. I have a feeling he lied to investigators, or the city is choosing his side of the story over mine. The station the event happened was at the end terminal station in a small city. I have the route number, the time I boarded the bus, and my transaction history. I’m going to follow up until I’m less angry. The reason why this scrote got away with treating me like this is because he’s gotten away with it before. I intend to make it so that he no longer drives the route or is a bit nicer to passengers.

I have to take the morning route alone for the first 15 minutes with alone him every morning for my new job. This is a thirty minute bus ride. My mother is worried for my safety. I told her I’d record myself as soon I get on the bus. She said that I should just drop it. But for some reason, I can’t let men get away with stuff like this especially when they’re probably unionized, and have the support and backing of their company.

What should I do? How can I have a better impact or work effectively towards men like this?

I’ve already explained my predicament in the complaint form, and gave him a one star rating. How do I further escalate this? I plan to call them after 72hours as stated by their policy after filing a compliant. But how do I further escalate the situation to get my voice heard?