tl;dr: I went to the ER and an EMT pressed the head of his penis to my hand when performing my IV. I told my nurse, she brushed it off. I told the front desk intake, who I now suspect brushed me off. Can I report this to someone who'll investigate?

The details: On Friday, I went to the ER for sharp chest pains. An EMT was shadowing the nurse doing my intake and triage, and he put in my IV. My arm was straight with my wrist and hand over the side of the bed, and I wasn't looking because I'm afraid of needles. My hand was in a loose fist. First I felt cloth against my knuckle, which I reasoned away because he had to be close to put in an IV. Then I distinctly felt the head of his penis (clothed). I immediately said, "Hey," firmly but quietly, and bent my wrist/curled my hand into a fist to get it away. Neither he nor the nurse on the other side of me said anything. It's possible that neither he nor the nurse noticed; I was mortified and very quiet. At that point he did the needle stick and moved away.

I thought that he was done, but he'd just turned away to get a tube that needed to be attached. When he turned back I felt panicked and said, "Can you -- can he please keep his pelvis, crotch region away from me?" (I had a hard time fighting against the just-be-polite instinct.) He said, "No, look, there's space there," and passed his hand between mine and his pants. I said, "Yeah, there's space there now," upset but (again) quiet. He flushed the IV (his IV hurt like a bitch, too) and left.

The nurse was about to follow him and I said, "Uh, he -- I distinctly felt his penis when he was in close." She scoffed and shook her head, saying, "Well I'm sure that anything he did was accidental. He's incredibly good at what he does. He's very professional." Then, she left. I didn't mention it to her again. I considered telling the X-Ray technician when he took me to/from X-Rays, but I wanted to tell a woman instead because I was mortified.

Once I was discharged I passed the security offices on the way out, but went to the triage desk and started to tell the woman at intake instead. She stopped me and had me come around to the next door to speak to a woman who was one of the "nursing managers" (or maybe a "nursing supervisor"). She knew the EMT I was describing right away (I doubt they had more EMTs shadowing nurses, and he also easily identifiable). The EMT and another nurse actually briefly wheeled a patient past us during the conversation, although we were quiet and partially hidden by a mobile partition. I told her what happened and she said that they take reports like this very seriously, it would be looked into, and that she was sorry that it had happened to me.

When she got up to let me out of the door she asked if I felt better. I took it to mean it I felt better about what had happened and I said, "It's not about how I feel, I just want to make sure that it's taken care of so it doesn't happen in the future." I can't recall if she agreed but wanted to confirm that I felt better, or agreed but was asking if my chest pain felt better. (It was one of those situations where it's hard to hear the other person, but also awkward clarifying what they said.)

Last night, I realized that the nursing manager never wrote anything down while we talked. It's 100% possible that this was just a mistake, but even so, wouldn't you want to document it just in case?

EDIT: Sorry, I should have posted this in something like hospitaladminadvice. I wasn't/am not interested in bringing actual legal action. My b.