Well I just got hit with this yesterday and I'm still not sure where to go from here. "You have a tendency to shut people down". When a girl is telling me about something that makes her concerned I have apparently say things like "don't worry about it" or "just let it go" or "it doesn't matter". I didn't even realize I said that kind of thing so often and I really just meant it in a lighthearted way to try and make things less serious. Instead it's coming off as me trivializing their problems and making me sound disinterested. I guess I'm confused on a better way to respond in conversations like this, especially ones when I know little to nothing of the topic so I can't offer any valuable insight.