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The workplace

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May 16, 2019
6 upvotes

32, 6', SL5X5 progress has been steady(still weak), 210lbs(250 6 months ago). I have a square where my abs will visible after I shed another ~30 lbs...   I fell into a very low place 2 years ago, I let life, the grind and a few rough moments get to me. I realized I was being a pussy 1 year ago, started working on myself. After 6 months of marginal progress I had one killer weekend that set me ass straight. Bros, booz, canoeing, camping and bad ass 4x4s for 3 days changed something.   It's been game on since.

Since that weekend I have cut alcohol, sugar, caffeine, in bed at 9pm, wake at 5am(alarm set for 6a). For the first time in my life my sleep  schedule has been extremely solid and its awesome! The result has been nothing short of awesome in every aspect of my life except errors at work. My wife, dad and brother  have complimented on how calm and collected i am now. I feel great every day, my finances and productivity around the house have improved so much that i'm not only ahead but able take a few nights a week off and do fun shit with my wife & hobbies.  The clarity is killer. Baby on the way and I couldn't be more excited. Wife and I have had issues in the past, all have disappeared in the last year.

The meat: I worked construction for 10 years, was self a employed contractor for 5 but wanted to have more time to pursue hobbies, projects. I sold my LLC and picked up a sales gig. I meet with customers, discuss their needs and quote solutions. I have this portion of my role nailed down, im highly creative and find mechanical  things easy to understand, manipulate and diagnose. however, I constantly make mistakes when it comes time to deliver product. The customer and I will form a list of physical parts and plan to implement but when entering said list to order parts tend to enter incorrect quantities, Ill interchange two characters in a part number ect.   3 months ago i started using a notepad and double checking things.... but I still miss shit.

What gives, i'm missing or ignoring something.

EDIT: Spelling


Post Information
Title The workplace
Author Bigboyleggos
Upvotes 6
Comments 29
Date 16 May 2019 12:55 PM UTC (1 year ago)
Subreddit askMRP
Link https://theredarchive.com/post/238540
Original Link https://old.reddit.com/r/askMRP/comments/bpc7h2/the_workplace/
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Comments

[–]SkimTheDross3 points4 points  (3 children) | Copy

Pretty much every industry has a management software/app available. It’ll cost some coin but in the long run you’ll see the ROI.

Google Keep is a great note taking app with lists. I use the geo reminder a lot. Set a reminder for the hardware store with a half mile radius. Next time you’re in the area and it’s not on your mind it’ll remind you.

[–]Bigboyleggos[S] 0 points1 point  (2 children) | Copy

Pretty much every industry has a management software/app available. It’ll cost some coin but in the long run you’ll see the ROI.

I walked a shop last week to gather machine Info via the note pad method as my employer prefers. I finished this quote this morning but after your comment I decided to go back and use the tablet & bidding software as its intended.

Two machines were not on site last week, customer emailed me the model numbers, they were on site today and one of the model #s didnt match what was emailed to me. After exporting todays parts list and comparing it to my origional list from last week I found that several machines had different required parts listed.

1 incorrect model # emailed to me by customer. This is why we should have customers sign off on shit.

2 I missed a zero in the model#, app would have flagged it.

3 The metal tag is damaged on the machine, it looks to have a" z124" at the end. Today the app flagged this as incorrect and suggested 6 known combinations for the end of the model number. Two are of them are "zl24 & z124". I click on the questionmark next to the suggestions, a pop up reveals that the last 3 characters define control voltage. I open the cabinet and every contactor/relay present is 24vac. End of model number is actually "ZL24".

So the proper response to your comment is:

We have an app, I have it on my tablet and absolutly love it. Unfortunately my employer doesnt want sales guys walking around customers buildings with a tablet/phone In hand.

I've had my eye out for a new gig but after this I'm far more motivated.

[–]SkimTheDross0 points1 point  (1 child) | Copy

Sounds like an Extreme Ownership leading-up-the-ladder opportunity.

[–]Bigboyleggos[S] 0 points1 point  (0 children) | Copy

How does one do this?

I'm half tempted to take my comparison to a manager but I dont want it to be recieved as me blaming them for my errors.

Management in the company is older. I get the "why did you email me a picture of the name plate? Just call me and read it to me" frequently.

[–][deleted] 2 points3 points  (1 child) | Copy

Well, it's possible you have Dyscalculia . Treatments are usually targeted (as it's now identified earlier) in kids but I'm sure the same methods may work for adults as well.

And if the process if prone to user error, maybe there are some apps or other tools that can help automate or do a better qc than what is going on right now.

You're asking how to prevent mistakes. The only real answer is to make it harder to make mistakes or take the ability to make a mistake out of the equation.

[–]FereallyRedHard Core Red1 point2 points  (0 children) | Copy

My vote as well. Had a buddy with a mild case.

There is a dyscalculia.org.

The solution off the top of my head is use digital format created once to enter the lists so transcription errors don't happen, but you'd still need to double check the initial data, preferably with the customer in a distinct "repeat back" process so you both catch errors and blame, and finding an interface might be difficult.

[–][deleted] 3 points4 points  (5 children) | Copy

Maybe you should see if you have dyslexia, or just need to learn how to spell and increase your vocab. Your entire post is just a hodgepodge of incorrect spelling, poor grammar and lack of structure. Do you read books? Did you pass in school?

Downvote because I told you some truth? If you want hugs and bum pats go to your wife dude.

[–]Bigboyleggos[S] 1 point2 points  (0 children) | Copy

No downvote from me....

[–]Bigboyleggos[S] -1 points0 points  (3 children) | Copy

No dyslexia, have recently been reading frequently.

Were you waiting at the keyboard, coffee in hand for new post to jump on? I pasted it i to google docs and cleaned up the spelling just for you.

[–]JudgeDoom6910 points11 points  (2 children) | Copy

Do you see the irony that your original post was full of spelling errors, and yet you're asking for suggestions on how to reduce your rate of errors in your work?

[–]Bigboyleggos[S] 1 point2 points  (1 child) | Copy

I do. ChadT commented about being present in every task but he deleted his post. Maintaining presence is not my strongest point.

Forcing myself to remain present with remedial tasks, data entry ect is a struggle.

I can fire up my TIG welder, brake, plasma and maintain a strong presence for hours while fabricating a roll cage or building a fuel cell. It's hard for me to pull away from it to eat or go to bed. Building just about anything has a similar result.

On the oposite, conveying a thought via text is a struggle. If I slow down enough to type methodically I cannot maintain my train of thought long enough to finish typing it out.

This morning when I posted this I knew it was full of errors, I dislike proof reading on my phone. I copy/pasted it into word, edited it, copied it from word, then came back to my post here, hit edit and replaced the text with the edited version. I was suprised there were responses already.

[–]JudgeDoom693 points4 points  (0 children) | Copy

You should consider a change in career

[–][deleted] 1 point2 points  (5 children) | Copy

Sounds like you have a very user error prone process. Not sure what your rate of errors are... humans are error-prone, so you have to poka-yoke that shit if you can. Is this just your problem or is it among all the sales people?

Make a list of what could cause the errors between

People

Process

Technology (lack there of)

Then figure out if there's an easy fix. I'd try to work with others in the company to brainstorm. Get a process engineer or lean guy if you can to help drive it.

[–]Bigboyleggos[S] 0 points1 point  (4 children) | Copy

3 other people have similar roles, they make similar errors but I exceed them in error quantity.

Sounds like you have a very user error prone process.

You are correct, most of my customers are older engineers and maintenance managers that ignore emails and love to talk on the phone. I will choose parts to build a solution, copy/paste or enter parts into a spreadsheet(quote), send quoted list of parts with a plan to implement. Generally there will be revisions before ordering, they always try to cut the project cost down(expected). This is always over the phone or in person. I rarely get a written or email response back.

Make a list of what could cause the errors between

People

Process

Technology (lack thereof)

People: I've found that verbal interaction makes it easy for customers to be vague and deny responsibility. This is common, i have to go broken record frequently to get a solid yes/no or solid information on their current machinery.

Process:  I'm pushing corporate to allow me to require my customers sign off on quotes before we order parts. My smallest project in the last week was $5k, average is ~$15k, they can sign of on submittals.

Tech: We have bidding software that works great, customers refuse, they want to meet and verbally discuss, walking a shop with my tablet in hand is frowned upon by most customers and the company I work for. hence notepad.  Lame!

The errors that bother me are mostly in transferring verbal info from customer to note pad or note pad to bidding application.

With the recent improvements I've seen in myself everywhere else in life I'm wondering why this hasn't improved. I have been looking for another job, while I enjoy the creative side of my role the companys negative view twards new tech is frustrating.

[–]mabden0 points1 point  (3 children) | Copy

People: I've found that verbal interaction makes it easy for customers to be vague and deny responsibility. This is common, i have to go broken record frequently to get a solid yes/no or solid information on their current machinery.

Treat it like a negotiation. The Customer has Requirements, (material, specs, tolerances, technology, schedule, dates, delivery methods, services, maintenance, whatever) you have to pull out exactly what they are. Then you feed back to the Customer exactly what you will deliver to meet those requirements, or The Supplier (you) Specifications to the Costumer Requirements.

Customers will be vague either on purpose (to avoid potential problems down the road with a "That;s not what I wanted." statements) or just as you say they are older, this is how they do business this is how they always do business and reluctant to change. You do not have to bring them into the "new world" but adapt your world to theirs. Make sense?

[–]Bigboyleggos[S] 0 points1 point  (2 children) | Copy

Then you feed back to the Customer exactly what you will deliver to meet those requirements, or The Supplier (you) Specifications to the Costumer Requirements.

I make this very clear, laid out in text on each quote. 90% of the product we sell has a set lead time.

You do not have to bring them into the "new world" but adapt your world to theirs. Make sense?

It does make sense.

If I deliver a quote on 2/1/19, customer approves verbally on 2/5/19, quote clearly notes a delivery date of 6/1/19. on 5/17/19 customer calls in asking where his product is, he needs it installed by 5/20/19. When I check status everything is in route for delivery on quoted date. Is it common for management to come after the sales guy for not delivering. This always results in a lot of he said-they said bullshit, the fact that the customer follows demanding discount due to "late" delivery I know they are playing.

I make great money, constantly dealing with the above is nothing until Management comes back to me with "the customer said the date was always x, where did you get y from? "

[–]mabden0 points1 point  (1 child) | Copy

Whenever I deal with venders for goods/services we require, we have a procurement process and the vendors do not process any order with out a written purchase order. Just saying.

[–]Bigboyleggos[S] 0 points1 point  (0 children) | Copy

We do as well but the second a customer changes their mind management is on me.

One of my peers had an irate customer today, Watching him deal with the "its your job to deliver to the customer" speach was painfull, I know my reaction (deer) is on par with his. 2 weeks ago his product was ready to ship, he calls customer. They were not ready for it, so it sat in the vendor warehouse waiting for the ship date. Customer calls today at 4 and wants it wed, otr transport time is 4 days, ships Monday. According to the customer it's late, according to quote, order and po it will be early.

Job hunt is on, this is gay shit.

I need to work on presence, that is the root of my errors.

I also need to work on maintaining my own frame, the verbal beating everytime a customer plays bullshit games is not my problem and should not have such a strong effect on my mental state.

[–]SteelToeShitKickerRed Beret1 point2 points  (0 children) | Copy

Yeah, I can relate to this. Here's a few tips.

If you can, break up large part numbers with spaces. If you can insert spaces or underscores every 3-5 numbers, it's a lot easier to see mistakes. The latest version of java allows underscores in numbers (e.g. 123_453_4321) I find that's extremely helpful.

Otherwise, you just have to be disciplined. Find a quiet space and go over your work. Double check it, triple check it, have someone else proof your work if you can. Then sleep on it, and check it again. Attention to detail isn't hard, but in my experience, sales guys tend to be shit at it. You have to calm yourself and work through it. Or maybe get yourself a sales engineer. No company I have been at would trust the sales guys to fully implement a solution, but then again being a sales engineeer, and working at companies that hired sales engineers, these guys never had to.

[–]JudgeDoom691 point2 points  (3 children) | Copy

Early in my career I worked as an engineer and made similar mistakes. It is very difficult to check your own work, because you have already seen it once, so it looks correct to you. What I found helpful was having a colleague glance over my work, and I did the same for him. A "fresh set of eyes" can always see things that you missed in your own work.

in bed at 9pm, wake at 5am (alarm set for 6a)

Side note: Why is it bad to sleep in, but it's OK to go to bed early? #allsleepmatters

[–]rocknrollchuck0 points1 point  (1 child) | Copy

Side note: Why is it bad to sleep in, but it's OK to go to bed early?

For people who work a regular day shift schedule, every hour of sleep you get before midnight is worth two hours after midnight because of hormones and sleep rhythms.

[–]Bigboyleggos[S] 0 points1 point  (0 children) | Copy

That explains alot

[–]Bigboyleggos[S] 0 points1 point  (0 children) | Copy

In bed at 9pm, wake at 5am (alarm set for 6a)

Side note: Why is it bad to sleep in, but it's OK to go to bed early? #allsleepmatters

IDK, But I do know that I'm at my best from 6am to ~ 3pm, 3pm on my presence & focus fades. I do all data entry 1st thing in the morning. I'm also that guy who wakes up between 4:45a and 5:15a every day without an alarm no matter how late I stay up.

[–]BobbyPeruRed Beret0 points1 point  (0 children) | Copy

I’m struggling to find the point in this...

[–]JCX_Pulse0 points1 point  (1 child) | Copy

Not sure I’d want you as my contractor. Probably good you bounced when you did. Hope you didn’t miss-count nails or support beams.

I work in a highly detailed line of work where attention to detail is paramount. Yea, you may have some learning disability, or maybe you’re just lazy and or distracted. Don’t rush through the task at hand.

Although, I am still wondering why this is in askmrp?

[–]Bigboyleggos[S] 2 points3 points  (0 children) | Copy

Not sure I’d want you as my contractor. Probably good you bounced when you did. Hope you didn’t miss-count nails or support beams.

Lmao

Although, I am still wondering why this is in askmrp?

This is the only place I've seen people give straight answers. I deeply enjoy reading posts here.

Yea, you may have some learning disability, or maybe you’re just lazy and or distracted. Don’t rush through the task at hand.

No disability. I hate half of my job and the only solution is to force myself to be present and double check everything methodically. after reviewing the comments, they align with what I already knew, forced presence is the only way.

It's time to get out of this gig.

[–]RPeed0 points1 point  (0 children) | Copy

I have a very short canned spiel I give to employees. I only care about two things:

  1. Do your job: ideally without needing me to tell you to do it. Get clear on your responsibilities so you know what your job is. Then let me know you're doing your job so that when I think to myself, "is that dude doing his job?", I don't have to think any further, the answer is "yes, he checked in this morning. Wow: that dude is really on top of his job." and
  2. Attention to detail: this drives everything. How you present yourself, the data you send out, the way you correspond, everything. The only difference between a startup and a dynasty like IBM/Exxon/ is attention to detail.

I truly believe in the second point. Irregardless of good job, shit job, self-employed, unemployed. Committing to attention to detail is its own reward.

There are a thousand practical solutions to hundreds individual failures such as you describe. Finding and implementing them, as well as working within and expanding your sphere of competence, all falls into place with internal commitment to attention to detail.

[–]screechhaterRed Beret0 points1 point  (0 children) | Copy

This is strictly an organizational thing, and the communication.

It’s a lot like a speech.

Tell them what you are going to tell them.

Then tell them

Then refresh what you just told them - a review.

Logistics in multiple ordering is tough, but making checklists for going into a meeting to extract the info, and then extract it, then regurgitating it is tough. Listen and write good notes.

Then regurgitate it, then visit with the customer for a review.

It’s s real bitch to forget something, but if you get the bulk of the info correct, you’ll see this is just a process, and as you refine yours, it will work itself out

I have several checklists and some are lengthy. I do have a “preflight checklist” before we manufacture product.

[–]redwall920 points1 point  (0 children) | Copy

My daughter loves art and hates math. She's not good at math. She doesn't do well on her math tests. She does really well on her english tests and language skills.

She has to practice a lot of math. But I know she's not going to go into a life where math is a requirement.

Get somebody else to do your math for you. Or do your math right.



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