I was inspired by a great comment in another thread about "shutdowns" in conversations.
... reflect on your decision and prepare an appropriate response and solidify your position. They are now defending themselves instead of attacking you which gives you that moment to prepare your stance.
Buying time, making the other person rationalize, and planning your move... that's very 48 laws. One of the main through-lines of the book, for me, is to control your emotions by never engaging in knee-jerk responses or defensive rationalizations.
If your ego gets involved, it's all over for you.
Consider these laws:
- 3 - Conceal your intentions
- 4 - Always say less than necessary
- 8 - Make other people come to you
- 9 - Win through your actions, never through argument
- 22 - Use the Surrender Tactic
- 28 - Enter Action with Boldness
- 31 - Control the options: Get others to play the cards you deal
How I've implemented it is this:
My rule is I will not be cold called. I use this term broadly to mean - You do not get to catch me off guard and ask for meaningful decisions or commitments that I can't come back from in conversations that are spontaneous or unplanned.
Examples:
- A client calls - I will never pick up. You don't get to broadside me with your problem and start the conversation with me playing defense. I'll listen to the VM, figure out a great plan, and call you right back.
- One of my employees starts ranting/asks for a raise/etc. - I will not grasp for straws trying to appease them or run the risk of saying something with long-term consequences. I say less than necessary, and do not commit to anything but thinking about it.
- My GF freaks out. Same as above: I acknowledge, listen, and ask questions. Maintain frame and think about it later.
Important note: I'm a nice guy. My employee probably does deserve a raise, my GF probably does have a point, and I'm actually trying to solve the client's problem.
However, I'm going to give myself time to plan, and then I'm going to act with extreme boldness. I am not going to lose the game on defense before I have a chance to play offense.
I'd be interested to others' stories about how they've delayed, planned and acted.
Edit:
Clarification 1: The hardcore use of the above applies to maybe 1% of conversations you're going to be engaging in.
Clarification 2: C'mon guys - context is key. Don't be a dick or an idiot. This post was inspired by 48 laws, and it's not very 48 laws to act like an incapable dumb-shit.
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