I don't understand why... I've gone out many times and tried conversations with random girls at malls and stuff but I just become awkward. If I'm with friends I'll be more confident but to a smaller extent. It's been months and I have improved but yet there are days where I just completely lose confidence. This translates to work and other social activities as well as I was getting bullied by some people because I wasn't directly looking them in the eyes to tell them to f*ck off when they'd be a smartass. I can't help it... I'm naturally introverted and it sucks because girls really do notice the lack of confidence and think its a reason why many of them have always never wanted to escalate and get flirty with me. Any ideas?

Also is it possible I have social anxiety? I'm looking to get professional advice about it